Swippy Return & Exchange Policy

At Swippy, we want you to love what you receive. If something isn't quite right, we're here to help.

Returns

We accept returns on eligible items within 30 days of delivery.

To qualify for a return, items must be:

• Unworn and unused

• Unwashed

• In their original condition

• With all original tags attached

• In the original packaging whenever possible

Items that show signs of wear, washing, damage, odors, pet hair, or alterations cannot be accepted.

Exchanges

Need a different size?

We gladly offer exchanges for the same item in a different size, subject to inventory availability. If your requested size is unavailable, we can issue store credit or a refund once the original item has been received and inspected.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

• Gift cards

• Final sale or clearance items

• Limited edition products marked as Final Sale

• Customized or personalized products

Return Shipping

Unless the item arrived damaged, defective, or we made an error with your order, customers are responsible for return shipping costs.

Original shipping charges are non-refundable.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you received the wrong item, please contact us within 7 days of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photos of the item and packaging

We'll work quickly to resolve the issue.

Refunds

Once your return is received and inspected, we'll notify you of the status of your refund.

If approved:

• Refunds will be issued to your original payment method.

• Please allow 5–10 business days for your bank or credit card provider to process the refund after it has been issued.

How to Start a Return

To begin a return, please contact us with:

• Your order number

• Your full name

• The email address used for your purchase

Email: caleb@shopswippy.com

Please do not send returns without first contacting us for return instructions.

Refused or Undeliverable Packages

Orders returned due to an incorrect shipping address provided by the customer or because the package was refused may be subject to return shipping charges deducted from the refund.

Right to Refuse Returns

Swippy reserves the right to refuse returns that do not meet the conditions outlined above or that appear to involve abuse of this policy.

Thank you for shopping with Swippy.